General Info
Frequently Asked Questions
Ordering & your account
Do I need an account to order?+
Yes. Creating an account lets us keep your delivery addresses and show your order history and status. Sign up from Create Account or at checkout.
Why do I need to verify my email?+
We email a 6-digit code to confirm the address is yours, so order updates reach the right person. The code expires after 10 minutes. Emails can occasionally take a few minutes to arrive, so please wait and check your spam folder before asking for a new code.
I forgot my password. What do I do?+
Use Forgot your password? on the sign-in page and we will email you a link to choose a new one.
Can I save more than one delivery address?+
Yes. In My Account → Addresses you can add, edit and delete addresses and choose a default. At checkout you pick which one to deliver to.
Payment
Which payment methods do you accept?+
Payments are processed securely by MyFatoorah. You will see the available methods, such as KNET and major credit or debit cards, on the payment page after you click Proceed to Payment.
Which currency am I charged in?+
Always Kuwaiti Dinar (KWD). The site can show prices in your own currency using the selector at the top of the page, but those are approximate conversions. Your bank converts the KWD amount at its own rate.
My payment failed. Was I charged?+
If a payment does not complete, no order is confirmed and you are not charged. We email you when this happens. You can try again from your cart.
Delivery & returns
Do you deliver outside Kuwait?+
Yes, we deliver worldwide. Delivery times and any additional charges depend on the destination. Customers are responsible for import duties or taxes in their country.
How long will my order take?+
Within Kuwait usually 1–3 business days; international orders usually 5–14 business days. Full details are in our Shipping & Return Policy.
How can I track my order?+
Sign in and open My Account → Orders. Each order shows its current status and history, and we email you when it ships and when it is delivered.
What if an item arrives damaged or wrong?+
Contact us within 48 hours of delivery with your order number and a photo, and we will arrange a replacement or refund.
Can I return an item?+
Unused, unopened items in their original packaging can be returned within 7 days of delivery. See the Shipping & Return Policy for the details.
Our products
Are your products genuine and under warranty?+
Yes. All products are brand new and come with the manufacturer's warranty.
Can you help me choose a laptop or PC?+
Of course. Contact us with your budget and what you will use it for, and our team will recommend options.
Do you sell in bulk or to businesses?+
Yes. For business and bulk quantities, contact us and we will prepare a quotation.